Frequently Asked Questions
Everything you need to know about your Highland beauty journey.
What is the status of my order?
Once your order is placed, you will receive a confirmation email. As soon as it ships, we will send a tracking link so you can follow your Highland products right to your door.
Are Highland products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All Highland products are 100% cruelty-free and formulated without any animal-derived ingredients.
What is your return policy?
We want you to love your glow. If you are not completely satisfied, we offer a 30-day return policy for a full refund or exchange on most items.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
Are your ingredients safe for sensitive skin?
Highland prioritizes gentle, high-quality botanical ingredients. However, we always recommend performing a patch test on a small area of skin before full application.
Do you offer international shipping?
Yes, Highland ships to over 50 countries worldwide. Shipping costs and duties are calculated at checkout based on your specific location.